The Sri Lanka High Commission in London has announced a temporary disruption in the issuance of Electronic Travel Authorization (ETA) approval notices due to unforeseen technical issues affecting the Department of Immigration and Emigration.
In an official notice, the High Commission said the technical problem has impacted the delivery of ETA approval confirmations to travellers, but authorities in Sri Lanka are working to resolve the issue as a priority.
The High Commission assured that travellers who have already applied for an ETA can still proceed with their travel plans, even if they have not received the approval notice. Airlines and relevant authorities have been informed to allow such passengers to board flights.
Officials also said that ETA verification and required assistance will be provided upon arrival at the Bandaranaike International Airport.
The Department of Immigration and Emigration said steps are being taken to restore normal ETA services at the earliest and expressed regret for the inconvenience caused.